Delete Your Account

The short version

You can delete your ActivityScore account and all the data that goes with it at any time — in about a minute from inside the app, or by email if you no longer have the app installed. Deletion is permanent, cannot be undone, and is completed within 30 days.

Deleting your account is not the same as deactivating it. Deactivating pauses your account and keeps your data for 90 days so you can come back by simply signing in again; deleting removes it for good. Both are in the app under Danger Zone.

1. Delete in the app (fastest)

If you still have ActivityScore installed:

• Open ActivityScore and go to the Profile tab.
• Scroll to Danger Zone and tap Delete Account.
• Read the notice, tick the confirmation box, then tap Delete my account.

This immediately deletes your data from our servers, deletes your sign-in account, and wipes the data stored on your phone. It cannot be undone.

2. Request deletion by email (no app needed)

If you've uninstalled the app or can no longer sign in, you don't need to reinstall anything. Email us at info@activityscore.co.uk with the subject "Delete my ActivityScore account", ideally from the email address your account is registered under.

To protect your data we may reply to your account's registered address to confirm the request really came from you. Once confirmed, we delete your account and data within 30 days and email you when it's done.

3. What gets deleted

Whichever route you use, deletion covers everything tied to your account:

• Account data — your email address, name, profile photo, date of birth, gender, height, weight, timezone and language, and your sign-in details.
• Preferences and privacy settings — including notification and data-sharing choices.
• Your score — your total score, every score transaction, and your recorded purchase-scoring entries.
• Activity and health data — activities, sleep records, wellness metrics, and the raw health data synced from Apple Health, Google Health Connect or a connected device.
• Connected devices — device connections and their stored access tokens are removed, which ends any further sync.
• Food data — food logs, barcode scan history and saved favourites.
• Goals and milestones — goals, goal reminders, and your milestone progress.
• Locations — saved and recorded locations.
• AI suggestions — your suggestion history and any feedback you gave on it.
• Notifications — your push-notification device registrations and your notification history.
• Group membership — you are removed from every group and group activity you had joined.

4. What's kept, and for how long

• Groups you created — if you created a group that other people are still using, the group itself is not deleted, because it belongs to its members as well as to you. Your name and your link to it are removed, so it is no longer associated with you. Your membership and your entries in it are deleted along with everything else.
• Encrypted backups — residual copies of your data may remain in our encrypted database backups for a short period after deletion, until those backups are rotated and overwritten. They are not accessible through the app or the Service.
• Security records — we keep a minimal record that an account was deleted, and when. It holds an internal reference number, not your name, email or any of your health data, and it exists so we can show a deletion actually happened.
• Anonymous technical data — crash reports and aggregate usage statistics that can't identify you.
• Legal records — anything we're legally required to retain, kept only as long as the law requires.

Full details are in our Privacy Policy.

5. Want a copy of your data first?

Deletion is permanent, so save anything you want to keep before you start. If you would like a copy of the personal data we hold about you, email info@activityscore.co.uk and we will provide it within one month, as required by UK GDPR.

6. Questions

If you're not sure whether you have an account, want a copy of your data before it's deleted, or anything else, email info@activityscore.co.uk and we'll help within one month, usually much sooner.